Terms & Conditions - Please Read Before Using HQ Promo

1. Account and Identity Details

When you register on HQ Promo or get in touch with our support team, we may collect information that helps us identify you and manage your account. This typically includes your full name, your email address, the social media usernames associated with your orders, and relevant payment transaction details such as the amount and the method you used.

2. Technical and Browsing Data

Our systems automatically record certain technical details whenever someone visits the HQ Promo platform. This includes your IP address and general geographic location, the type and version of browser you are using, your device category and operating system, the pages you view and how long you spend on them, and the source that brought you to our website.

3. Order and Service Records

Each time you place an order through HQ Promo, we log the relevant details needed to fulfil it. This covers social media account usernames or profile URLs you submit, your full order history along with service selections and quantities, and any messages exchanged between you and our support team.

Every piece of information we collect serves a defined purpose. We rely on your data to:

• Set up and securely maintain your HQ Promo account
• Process, fulfil, and track the services you have requested
• Keep you informed about your orders, account updates, and any changes to our services
• Continuously improve the overall experience on our platform
• Identify and prevent unauthorised access, fraud, or misuse
• Meet any legal obligations applicable to our operations

We will never use your data for purposes not listed here unless we have obtained your explicit consent first.

1. Understanding Cookies

Cookies are lightweight text files that get stored on your device when you browse a website. HQ Promo uses them to recognise returning visitors, remember session preferences, and understand how our platform performs in real-world usage. Cookies do not store sensitive data such as passwords or payment credentials.

2. The Cookies We Use

Essential Cookies: These are necessary for core functions such as keeping you logged in and processing your orders. They cannot be disabled without disrupting the platform's basic functionality.

Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. This data is anonymised and helps us make informed improvements. You can switch these off through your browser settings.

Marketing Cookies: On occasion, we use the Facebook Pixel to evaluate the performance of our advertising campaigns. This data is anonymised and does not link back to your personal profile. These can also be disabled via your browser.

1. We Do Not Sell Your Data

This is non-negotiable for us. HQ Promo does not sell, rent, or exchange your personal information with any third party for commercial or marketing purposes.

2. Limited Exceptions

There are a small number of situations where your data may reach an external party:

• Analytics providers such as Google Analytics receive anonymised usage data. This information cannot be traced back to you personally.
• Advertising tools such as Facebook Pixel may receive anonymised behavioural signals used solely to measure campaign reach. No identifying details are shared.
• If a valid legal obligation arises, such as a court order or government authority request, we may be required to disclose specific information to comply with the law.

All third-party tools we work with maintain their own privacy policies. We recommend reviewing them if you have concerns about how those providers handle data.

Security is built into how we operate, not added as an afterthought. The measures we have in place include:

• All sensitive user data is stored on encrypted servers with strictly limited internal access.
• Only verified team members can retrieve account data, and only when it is directly required for support or service delivery.
• All communication between your browser and our platform is secured through SSL encryption (HTTPS).
• We conduct regular reviews of our security practices and update our infrastructure in response to emerging risks.

While no online system can guarantee absolute protection, we are committed to applying every reasonable measure to keep your information safe.

You maintain meaningful control over the personal data we hold. Specifically, you are entitled to:

• Request a full copy of the personal information we hold on your account at any time.
• Ask us to correct any information that is inaccurate or outdated.
• Request the permanent deletion of your data from our systems, subject to any legal retention requirements.
• Disable non-essential cookies at any time through your browser's privacy or cookie settings.
• Receive your data in a structured, portable format if you ever need to transfer it.

To exercise any of these rights, send a request to support@hqpromo.com. We aim to respond to all requests promptly and thoroughly.

When placing an order on HQ Promo, you are required to provide social media account details such as usernames or profile URLs. Here is exactly how we treat that information:

• Your account details are used solely to deliver the specific service you ordered, nothing more.
• We never request, store, or access your social media passwords at any point in the process.
• Order data is retained in our system to support your order history and to assist with any future support queries.
• Your account information is never passed to any third party under any circumstances.

Please double-check all account details before completing an order. Orders submitted with incorrect information may not be eligible for a refund.

HQ Promo may occasionally include links to third-party websites, partner platforms, or external resources. These links are provided as a convenience and do not represent an endorsement of those sites or their content.

We have no control over and take no responsibility for the privacy practices or content of any external website. Before sharing any personal information on a third-party site, we encourage you to review their privacy policy independently.

We may revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. When significant changes are made, we will update the effective date at the top of this page and, where appropriate, notify users via email or a notice on the platform.

We encourage you to revisit this page periodically. Continuing to use HQ Promo after any update has been published constitutes your acceptance of the revised terms.

By accessing and using HQ Promo, you confirm that you have read, understood, and accepted the terms set out in this Privacy Policy alongside our Terms of Service.

If you do not agree with any aspect of this policy, please stop using the platform and contact us at support@hqpromo.com to request account deletion and the removal of your data.